FAQs

• ORDERS

When you place orders, they will be processed within 2 days and shipped as soon as possible. During the order period, if there is any delay or the products are out of stock, we will immediately notify you via email or phone number. Therefore, please feel free to provide the most accurate contact information.

• RETURN POLICY

You have 20 days to return your order to L.U.V Store.

• CUSTOMER SERVICE

Our Customer Service department is on hand to answer any questions you may have. Visit our contact page.

PAYMENT INFORMATION

• PAYMENT METHODS

We currently only accept payments through Paypal to ensure the safety and security of payments as well as the interests of customer protection.

• TAXES AND DUTIES

Import duties, taxes, and charges are not included in the item price or shipping charges. These fees vary from country to country and are the responsibility of the buyer.
Please check with your country’s customs office to determine what these additional fees will be.

If you have any questions please let us know and feel free to contact us.